Operational Policy

Operational Policies for Private Home Care for the Elderly

1.  Visiting Hours:  

   - Visiting hours are from [9:00 a.m. - 6:00 p.m.].

   - Exceptions can be made for family emergencies or special circumstances with prior approval from management.

   - Our residents is a smoke-free zone.

2.  Physical Exam Requirement:  

   - A physical exam is required within 30 days of admission.

   - The exam must be conducted by a licensed healthcare provider.

   - Copies of the exam results must be provided to our facility for our records.

3.  Meals:

   - We provide three nutritious meals per day, prepared according to dietary restrictions and preferences.

   - Snacks are also available upon request.

4.  Restrooms and Bedrooms: 

   - Residents have access to clean and well-maintained restrooms and bedrooms at all times.

   - Our staff ensures regular cleaning and sanitation of these facilities.

5.  Emergency Procedures:

   - Emergency procedures are in place and clearly communicated to staff and residents.

   - Emergency contact information is kept up-to-date for each resident.

6.  Medication Management:

   - Medications are administered by trained staff according to prescribed schedules.

   - Medication records are accurately maintained and regularly reviewed.

7.  Recreation and Activities:

   - We offer a variety of recreational and social activities tailored to the needs and preferences of our residents.

   - Participation in activities is encouraged but not mandatory.

8.  Privacy and Confidentiality:

   - We respect the privacy and confidentiality of our residents' personal information and medical records.

   - Access to resident records is restricted to authorized personnel only.

9.  Complaint Resolution:

   - A designated procedure is in place for addressing and resolving resident complaints in a timely and effective manner.

   - Residents or their representatives are encouraged to voice any concerns they may have.

10.  Safety and Security:

   - We maintain a safe and secure environment for all residents and staff.

   - Security measures are in place to prevent unauthorized access to the premises.

11.  Communication:

   - Regular communication channels are established between staff, residents, and their families to ensure effective coordination of care.

   - Updates on resident health and well-being are provided as needed.

12.  Staff Training and Development:

   - Our staff undergoes regular training and professional development to ensure they are equipped with the necessary skills and knowledge to provide high-quality care.

   - Training includes topics such as elder care, emergency response, and communication skills.

13.  30 day notice must be given before one can relocate from residents.

These operational policies are designed to ensure the comfort, safety, and well-being of our elderly residents while maintaining high standards of care and service.